All reproduction, even partial, of the pages and the contents of this site is strictly prohibited. The domain name eurotest.it, eurotest.asia, eurotest-china.com, are registered and used by Eurotest Laboratori S.r.l., via Marconi 23, Brugine (Padova) Italy.
Web content of the Eurotest Laboratori S.r.l. web site and intellectual property rights All the material (for example, databases, static and moving images, drawings, guides, newsletters) contained on the Eurotest Laboratori S.r.l. web site is protected by Italian copyright law and by applicable European Union and international laws based on the formal or material remissions in Italian legislation to such laws, that is, based on the international treaties and conventions ratified by Italy.
The contents of this web site, including the graphics of the web pages, the layout and the placement of the contents on the site, are the property of Eurotest Laboratori S.r.l., via Marconi 23, Brugine (Padova) Italy. The user of the Eurotest Laboratori S.r.l. Web Site is bound to comply with local legislation protecting the authors and the copyright work, as well as to respect all other related rights and to not damage Eurotest Laboratori S.r.l. and the legitimate holders of the copyright on the work contained in the Eurotest Laboratori S.r.l. web site. The following is prohibited without the prior and express consent of Eurotest Laboratori S.r.l. and without the express authorization of the legitimate holders of the copyright on the protected work contained in the Eurotest Laboratori S.r.l. (i) Reproduction, either permanent or temporary, in any way or form, of all or part of the Eurotest Laboratori S.r.l. web site and its contents; (ii) translation, adaptation, public communication, dissemination or public distribution of the Eurotest Laboratori S.r.l.web site and its contents; (iii) public presentation and demonstration, transmission by any means and in any form and all other commercial use of the Eurotest Laboratori S.r.l. web site and its contents.
The links and frames are provided on the Eurotest Laboratori S.r.l. web site to the user exclusively as internet navigation tools.
The reproduction, temporary, momentary and accessorial, via internet, of the web content of the Eurotest Laboratori S.r.l. web site, by the user, is allowed only for the purpose of accessing the Eurotest Laboratori S.r.l. web site and its services, as long as the single act of reproduction has no intrinsic commercial significance or does not represent an act of economic exploitation of the contents of the Eurotest Laboratori S.r.l. web site and the work contained therein.
The material contained in this web site, including the pictures, logos and trademarks published therein, may not be copied, reproduced, published, downloaded, communicated to the public, disseminated and/or distributed to the public, with the exception of cases in which such actions are allowed by law, that is, when prior authorization has been provided by Eurotest Laboratori S.r.l. or the holder of the corresponding rights. All trademarks shown within the Site are the property of their respective owners.
Access to the Eurotest Laboratori S.r.l. web site implies acceptance by the user of the following terms and conditions.
The documents, images, brands and anything else published and reproduced on this site are the property of or licensed by third parties to Eurotest Laboratori S.r.l., and therefore reproduction to the public is prohibited. No liability is accepted in relation to the content of the information published on this site and any use that third parties may make of such, nor for any contamination deriving from access, connection, the downloading of material and computer programs from this site. As a result, Eurotest Laboratori S.r.l. that make this site available will not be liable in any way for damage or losses of any kind that third parties may suffer due to contact made with this site, or following the use of the contents published or the software used.
Any information provided to the site unreservedly by third parties may be freely used by Eurotest Laboratori S.r.l. for legitimate purposes.
No personal data will be requested from the visitors in order to access the site.
Any request for information or data from the visitors to the site via email or through a specific form filled in from the visitors from the site will involve the processing of the personal data of the aforementioned visitors.
Such personal data is provided completely voluntarily and in any case at the discretion of the data subject, and refusal to provide such data will not preclude the latter from having access to the information made available on the web site.
The above being stated, Eurotest Laboratori S.r.l., a company governed by Italian law, being the data controller, will process the personal data in compliance with the requirements of Italian Leg. Decree no. 196 of 30 June 2003 (Personal data protection code).
Specifically, it will process the personal data for the purposes described above using electronic means and electronic communications networks, and where necessary manually, at all times strictly correlated to the aforementioned purposes, and in any case in such a way as to ensure the security of such data.
1. General conditions of sale
The general conditions of sale described below represent the contractual basis between EUROTEST Laboratori Srl and customers once customer orders have been confirmed. These general conditions are referred to in quotations issued by Eurotest and are considered as being accepted by the customer when an order is issued. Quotations may refer to sales conditions other than the general conditions, in such cases the conditions described on the quotation apply.
These general conditions of sale are available on our website at www.eurotest.it.
Eurotest: EUROTEST Laboratori Srl
Customer: person or organisation that orders tests from Eurotest
Quotation: document issued by Eurotest with specific conditions of sale.
Order confirmation: document acknowledging acceptance of the customer’s order by Eurotest and detailing, among other things, the tests that will be carried out, prices and terms and conditions of payment.
Contract: commercial agreement stipulated between the customer and Eurotest, including the customer’s order and order confirmation.
3. Tests available
The following activities may be carried out at Eurotest Laboratori:
- Electromagnetic compatibility tests (EMC)
- Electrical safety tests
- Climate and environmental testing
- Qualification and safety testing of crystalline silicon and thin film photovoltaic modules
- Qualification and safety testing of concentrator photovoltaic (CPV) modules
- Qualification and safety testing of power converters for photovoltaic or wind power systems
For a complete list of tests available, see the website www.eurotest.it.
Prices of individual tests and sets of tests depend considerably on the type of product, the power supply (three-phase, single-phase, battery), the I/Os, setup and testing methods, and therefore are evaluated and calculated on a case-by-case basis.
Charges for activities performed off-site, use of the laboratories and instrumentation for custom testing with or without assistance by Eurotest personnel, are calculated on an hourly basis and quoted according to the specific activity requested.
4.1. Hard copies of documents
Eurotest does not keep files as hard copies. All documents relating to the tests carried out by Eurotest are issued electronically (PDF - Portable Data Format). Adobe Acrobat Reader® is recommended for viewing the documents.
The costs of issuing documents as hard copies will be specified in the Quotation on specific customer request.
4.2. Further tests
Further tests required in addition to those already specified on the Order confirmation must be requested by the customer in writing, and are charged separately when invoicing based on the price list in force at the time.
Orders must always be received in writing and are considered as being accepted by Eurotest upon sending the corresponding Order confirmation.
In the event of either formal or de facto cancellation of the order by the customer, Eurotest reserves the right to withhold a fixed sum equal to 25% of the total order amount, so as to cover the related commercial and administrative costs. Additional sums shall be calculated based on any technical activities already completed at the time of cancellation.
Prices for the tests are those indicated in the current price list when the order is received.
Any other special conditions will be negotiated during the Quotation stage.
7. Invoicing and payment
Invoices will be issued on completion of the test reports. For work scheduled over a certain period of time, or work that extends beyond the expected conclusion due to changes, nonconformities and so on, Eurotest reserves the right to issue invoices for monthly advance instalments. “Expected conclusion of work” refers to the number of working days, unless otherwise specified.
7.1. Partial invoicing
In the event of problems involving test duration not attributable to Eurotest, such as (but not only): failure by the customer to provide any or all of the documents relating to the product, occurrence of nonconformities and consequently the need for the customer to take corrective action, incorrect, partial or incomplete delivery of the product to be tested, and so on, Eurotest reserves the right to issue partial invoices for work in progress.
7.2. Failure to meet payment deadlines
In the event where the customer fails to observe the terms of payment established in the Contract, Eurotest reserves the right to charge the customer interest in accordance with Italian law (legislative decree 231/02).
8. Transport costs
Transport costs are always paid by the customer.
In exceptional cases where such costs are paid by Eurotest due to transport requirements or similar (e.g. customs duties), these will be fully charged to the customer on the invoice.
9. Delivery of samples for testing
Samples provided for testing must be supplied ready to work in the most critical operating mode and complete with everything needed for operation, including any loads and/or simulators, power supplies, cables complete with plugs, signal cables and anything else required for operation at envisaged performance.
Eurotest does not sample the materials or products being tested, rather the laboratory carries out type tests on all the samples provided by the customer and is not involved in the methods used to select such samples.
For photovoltaic modules, sampling must be compliant with the requirements specified by the relevant standard and must be performed by the customer.
11. Samples for testing
The samples for testing must be representative of the product and complete with labelling, instruction sheet / installation and user manual.
All instruments, accessory equipment or settings (hardware or software) required to operate the product are at the customer’s expense.
If safety tests are required, the following must be provided:
- Complete wiring diagrams
- Assembly drawings
- List of critical components (data request form)
- Printed circuits of the electronic boards without components
- Electrical and insulation specifications, as well as declarations of conformity for components and materials, issued by the manufacturers
- For medical devices: risk analysis and clinical evaluations.
Critical components must be accompanied by their corresponding datasheets; in addition, if the components have certification marks, the declaration of the organisation that issued the mark must be provided.
Components may also be complex sub-assemblies such as switching power supplies, monitors, electronic thermostats or other devices that have already been tested separately by the manufacturer.
Below is a list of components that documents are required for:
- Components connected to the mains power supply;
- Transformers, mains filters, capacitors, disconnectors, switches, plugs and sockets, terminals, fuse carriers, power cables, relays, opto-isolators, motors;
- Components connected to telecommunications networks;
- Plastic or insulating materials used for insulation, barriers, casing or support of live parts.
The number of samples to be provided is strictly related to the type of tests being carried out and whether these are to be performed at the Eurotest labs or at the customer’s facilities. The number is therefore specified and detailed on a case-by-case basis in the Contract.
If any of this information is not provided, further tests and checks may need to be performed, adding to the times and costs and consequently resulting in the Quotation being updated.
During tests and inspections the need may arise to test additional samples and other documents may be required. All such requirements are at the discretion of Eurotest.
11.1. Software provided by customers
Customers both guarantee and are responsible for the software provided together with the samples with regard to authorisation for use, and consequently authorises EUROTEST to use such software. The customer likewise declares that the software provided does not contain viruses, spyware, adware or anything else that may in some way affect the correct operation of the computer on which such software is installed.
The software provided may not in any way, either directly or indirectly, interfere with, copy, modify or read any data not relevant to the specific purpose residing on the computer where the software is installed and on any connected equipment.
12. Nonconformity found during testing
The sums shown on the Quotation apply to one complete testing cycle and are independent of the results of such tests.
Failure of a test, or sequence of tests, does not afford the customer the right to renegotiate the terms established in the Contract.
Repeated tests following any modifications/repairs to the product will therefore be charged separately, after having provided an additional quotation.
Customers will be notified of any nonconformity found during testing, and will be asked to provide instructions on how to proceed. If the nonconformity found means the tests are no longer useful, these are immediately suspended until the nonconformity is resolved by the customer.
In any case, the duration and costs of testing may be subject to variations from those quoted depending on the corrective actions adopted by the customer.
13. Obligations regarding ACCREDIA accreditation
Eurotest is an independent and legally responsible entity that provides testing services in compliance with international standard UNI CEI EN ISO/IEC 17025, and according to this standard is required to submit to conformity assessments, and consequent accreditation, by ACCREDIA (Italian Accreditation System), member of the international accreditation agreements IAF-ILAC and EA.
In compliance with UNI CEI EN ISO/IEC 17025, the laboratory has consequently adopted policies and procedures to guarantee protection of all confidential information provided to the laboratory by customers, their property rights, as well as protection of the tests results filed electronically.
Observance of such requirements is part of the appraisals made by ACCREDIA and essential in order for the Laboratory to retain its accreditation; consequently, it is obliged to handle information supplied by customers with maximum confidentiality.
The information supplied by the customer (documents, data, pictures) shall be kept for a period of 10 years, after which they shall be destroyed.
13.1. Independence and impartiality of Laboratory personnel
In compliance with UNI CEI EN ISO/IEC 17025, the Laboratory has also adopted suitable procedures to ensure its personnel are not subjected to any undue commercial, financial or other pressure that may affect the quality of their work and, in particular, influence the technical assessments following the tests carried out.
13.2. Meaning of accreditation
Accreditation in accordance with UNI CEI EN ISO/IEC 17025 certifies that Eurotest has the technique expertise needed to carry out the testing activities and correctly implement the corresponding management system.
Nonetheless, passing the tests conducted by the Laboratory does not imply approval of the customer’s product by Accredia nor its responsibility for product quality.
13.3. Accreditation agreement
Anyone requiring accredited tests can obtain from Eurotest a copy of the agreement signed by the Laboratory and the Accredia general regulations.
These regulations are also available for download from the Accredia website (www.accredia.it).
The samples to be tested, including any equipment or instruments provided as support for the tests (personal computers, simulators, etc.) are transported under the customer’s own risk and responsibility. It is stressed that tests on the product may be destructive, and therefore Eurotest is not liable for the condition of the products tested.
Customers are responsible for stipulating an insurance policy to protect their goods.
If needing to use a specific transport company, customers must notify Eurotest in advance in writing, providing the transport company’s details.
Products must always be accompanied by suitable delivery documents, as described below:
EU countries: proforma invoice
Non-EU countries: invoice
Eurotest is not liable for any damage to the samples either during transport or during testing in its laboratories.
Customers accept full civil, criminal and administrative liability resulting from the information provided to Eurotest.
If Eurotest recognises the declarations made by the customer to be untruthful or incomplete, Eurotest considers itself to free of all contractual obligations and consequently has the right to terminate the Contract without any penalties or costs.
Eurotest accepts no liability for the truthfulness of the data provided by the customer, nor is any way obliged to verify such.
Eurotest moreover reserves the right to claim compensation from the customer for any damages suffered and/or costs sustained due to untruthful or incomplete declarations provided by the customer.
Eurotest, unless otherwise specified in writing by the customer no more than 7 days after Order confirmation, will return the samples if such are not collected within 30 days from the final payment.
All related costs will be charged to the customer.
Other policies for managing samples upon conclusion of testing can be negotiated in the Contract.
Eurotest may subcontract certain tests to other accredited laboratories for the purpose of offering the customer an extended range of performance or faster service. Any subcontracting arrangements shall be agreed on in writing with the customer, and Eurotest is responsible to the customer for any subcontracted tests, except in cases where the customer or the relevant authorities specify which laboratory must be used.
Eurotest also guarantees customers that the activities outsourced to subcontracted laboratories are not in turn subcontracted a further time.
The customer is fully responsible for transport to and from the subcontracted laboratories and the corresponding costs.
These General Conditions of Sale have been drafted in Italian and English.
In the event of any discrepancies in interpretation or differences between the two versions, the Italian version shall apply.
19. Applicable law
The Contract is governed by Italian law.
Valid as of June 27th, 2016 - rev. 20