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The contents of this web site, including the graphics of the web pages, the layout and the placement of the contents on the site, are the property of Eurotest Laboratori S.r.l., via Marconi 23, Brugine (Padova) Italy. The user of the Eurotest Laboratori S.r.l. Web Site is bound to comply with local legislation protecting the authors and the copyright work, as well as to respect all other related rights and to not damage Eurotest Laboratori S.r.l. and the legitimate holders of the copyright on the work contained in the Eurotest Laboratori S.r.l. web site. The following is prohibited without the prior and express consent of Eurotest Laboratori S.r.l. and without the express authorization of the legitimate holders of the copyright on the protected work contained in the Eurotest Laboratori S.r.l. (i) Reproduction, either permanent or temporary, in any way or form, of all or part of the Eurotest Laboratori S.r.l. web site and its contents; (ii) translation, adaptation, public communication, dissemination or public distribution of the Eurotest Laboratori S.r.l.web site and its contents; (iii) public presentation and demonstration, transmission by any means and in any form and all other commercial use of the Eurotest Laboratori S.r.l. web site and its contents.
The links and frames are provided on the Eurotest Laboratori S.r.l. web site to the user exclusively as internet navigation tools.
The reproduction, temporary, momentary and accessorial, via internet, of the web content of the Eurotest Laboratori S.r.l. web site, by the user, is allowed only for the purpose of accessing the Eurotest Laboratori S.r.l. web site and its services, as long as the single act of reproduction has no intrinsic commercial significance or does not represent an act of economic exploitation of the contents of the Eurotest Laboratori S.r.l. web site and the work contained therein.
The material contained in this web site, including the pictures, logos and trademarks published therein, may not be copied, reproduced, published, downloaded, communicated to the public, disseminated and/or distributed to the public, with the exception of cases in which such actions are allowed by law, that is, when prior authorization has been provided by Eurotest Laboratori S.r.l. or the holder of the corresponding rights. All trademarks shown within the Site are the property of their respective owners.
This page provides users of the http://www.eurotestweb.it website information on the processing of personal data that are collected while browsing the site.
Eurotest Laboratori S.r.l. (hereinafter also “Eurotest Laboratori”), processes the personal data provided by data subjects in full compliance with Regulation (EU) 2016/679 (hereinafter also “GDPR”) and harmonised Italian legislation. This information is provided pursuant to articles 13 and 14 of the GDPR.
Please note that the information is provided only for the http://www.eurotestweb.it website and not for other websites that the user may be directed to via links.
1. PURPOSES OF THE PROCESSING
The personal data you provide will be processed by Eurotest Laboratori for the purposes described below.
a. Manage and provide feedback to requests for information.
b. When consent is granted, send information concerning the activities carried out by Eurotest Laboratori.
2. CATEGORIES OF DATA COLLECTED, CONSENT TO DATA PROCESSING AND CONSEQUENCES OF REFUSAL TO PROVIDE CONSENT
The personal data collected and processed by Eurotest Laboratori in order to fulfil the purpose described in paragraph 1, letter a. are: your personal details (name and surname) and your contact details (email and telephone number). While for the purpose described in paragraph 1, letter b., the data are your personal details (name and surname) and your email address.
These data are provided on a voluntary basis. Refusal to provide such data or providing inaccurate and/or incomplete information may prevent Eurotest Laboratori from responding to your request for information and sending you information concerning the activities carried out by Eurotest Laboratori. We hereby inform you that the lawfulness of the processing identified by the data controller for the purposes described above is the voluntary and explicit consent of the data subject pursuant to art. 6, paragraph 1, lett. a) of the GDPR.
3. DURATION OF THE PROCESSING AND DATA STORAGE PERIOD
Your personal data will be processed and stored either on paper or using automated means in a way that is exclusively related to the aforementioned purposes and, in any case, in such a way as to guarantee the security and confidentiality of your data.
Your personal data processed to fulfil the purpose described in paragraph 1, letter a, will be kept for the time strictly necessary to fulfil the aforementioned purposes and will subsequently be erased without delay.
Your personal data processed to perform the purpose described in paragraph 1, letter b. will be retained until you withdraw consent to the processing of your data for the aforementioned purpose.
4. SUBJECTS THAT PROCESS AND DISCLOSE DATA
Data will be processed by employees of Eurotest Laboratori, as third parties.
Your data will not be transferred abroad and will not be disclosed.
5. DATA CONTROLLER
The data controller is Eurotest Laboratori Srl, registered office at 23 via Marconi, 35020, Brugine (PD).
6. RIGHTS OF THE DATA SUBJECT
RIGHTS OF THE DATA SUBJECT
Articles 15 to 22 of Regulation (EU) 2016/679
Pursuant to articles 15 to 22 of Regulation (EU) 2016/679, the data subject shall have the right to obtain from the data controller the rectification or erasure (so-called right to be forgotten) of their personal data; the right to obtain the restriction of processing and the right to data portability, the right to object to the processing of their personal data, including profiling, and finally the right to lodge a complaint with a supervisory authority.
1. General sales conditions
The general sales conditions represent the contractual basis between EUROTEST Laboratori Srl and customers once the customer orders have been confirmed. The applicable conditions of sale are referred to in quotations issued by Eurotest and are considered as being accepted by the customer when an order is issued. Quotations may refer to different sales conditions other than the general conditions, in such cases the conditions described on the quotation shall apply.
Eurotest: EUROTEST Laboratori Srl
Customer: person or organisation that orders tests from Eurotest
Quotation: document issued by Eurotest with specific conditions of sale.
Order confirmation: document acknowledging acceptance of the customer’s order by Eurotest and detailing, among other things, the tests that will be carried out, prices and terms and conditions of payment.
Contract: commercial agreement stipulated between the customer and Eurotest, including the customer’s order and the order confirmation.
3. Available tests
Eurotest Laboratori carries out test activities in the following sectors:
Electromagnetic Compatibility (EMC);
Climate and environmental testing;
Qualification and safety testing of crystalline silicon and thin film photovoltaic modules;
Qualification and safety testing of concentrator photovoltaic (CPV) modules;
Qualification and safety testing of power converters for photovoltaic or wind power systems.
Eurotest Laboratori is accredited by Accredia (no. 0192L) and can carry out both accredited and not accredited tests, depending on the customer needs (eg. tests based on customer specifications or internal methods).
Consequently, only test reports related to accredited tests include the Accredia logo.
An updated list of Eurotest accredited tests is available on the Accredia website (www.accredia.it).
Prices of individual tests and their set-up strongly depend on the type of product, the power supply (three-phase, single-phase, battery), the I/Os, setup and testing methods, and therefore these are evaluated and calculated on a case-by-case basis. Charges for activities performed off-site, the use of the laboratories and instrumentation for custom testing with or without assistance by Eurotest personnel, are calculated on an hourly basis and quoted according to the specific requested activity.
4.1. Paper documents
Eurotest does not keep paper documents. All documents related to the tests carried out by Eurotest are issued electronically (PDF - Portable Data Format). Adobe Acrobat Reader® is recommended for the consultation of the documents. The costs of issuing documents on paper will be specified in the Quotation upon specific customer request.
4.2. Further tests
Further tests required in addition to those already specified on the Order confirmation must be requested by the customer in writing, and are charged separately when invoicing according to the price list in force at the time.
Orders must always be received in writing and are considered as being accepted by Eurotest when sending the corresponding Order confirmation. In the event of either formal or de facto revocation of the order by the Customer, Eurotest reserves the right to withhold a fixed amount equal to the 25% of the total order amount, in order to cover the related commercial and administrative costs. Additional amounts will eventually be calculated on the basis of any technical activity already completed at the time of the cancellation.
5.1 Reservation of the laboratory
The reservation of the laboratory (anechoic chamber and/or other test areas) and the related instrumentation necessary for the performance of the requested tests must take place in agreement (in writing or not) with the Technical Laboratory Manager (or eventually with the laboratory technicians). We can accept cancellations only if with a minimum notice of no. 7 working days after the first day of reservation.
In the case of non-utilisation of the requested service following a reservation and without any notice or notice shorter than no. 7 working days, we will evaluate if charging, the total amount or partially, the cost of the service.
6. Sending the test reports and preservation
The Test Reports or other documents written by Eurotest personnel, as a result of the performed activity and included in the Commercial Offer accepted by the customer, will be sent by Eurotest only to the company that signed the Offer. Once the final version of the Test Report has been sent, Eurotest reserves the right to keep a digital copy for a period of no. 4 years. It's customer's responsibility to keep all documentation deriving from the test activity during the period of time defined by law. Eurotest guarantees the confidentiality of the information contained in the test report
6.1 Test Reports with Accredia logo
The test reports have the Accredia logo if and only if the standard, that refers to the performed test, is included in the accredited standards list by Eurotest. Moreover, the test activities can be indicated as accredited on the test reports only if they are accredited at their performing time and not at the test report issuing time.
Unless otherwise reported on the quotation, the tests are managed as accredited. In case of specific needs, the customer may request that the test report will be not accredited. In this case this request will be reported in the quotation.
Please note that if the accreditation is mandatory or if the test reports are to be provided to a third party, the activities must be performed as accredited.
Prices for the tests are those indicated in the current price list when the order is received. Any other special conditions will be negotiated during the Quotation stage.
8. Invoicing and payments
The invoice will be issued according to the modalities agreed during the offer phase and accepted with the sending of the Eurotest confirmation order.
For activities scheduled over a certain period of time, or activities that extend beyond the expected conclusion due to changes, non-conformities etc, Eurotest reserves the right to issue progress billings. “Expected conclusion of the activity” refers to the number of working days, unless otherwise specified.
Every activity can be considered as complete with the issue of the draft of the test report; after no. 10 working days without any comment, we will issue the definitive version without any modification. The test report will be issued in English.
8.1. Partial invoicing
In the event of problems involving the duration of the test not attributable to Eurotest, such as (but not only): lack or partial supply by the customer of the documents related to the product, occurrence of non-conformities and consequently the need for the customer to take corrective actions; incorrect, partial or incomplete delivery of the product to be tested, etc, Eurotest reserves the right to issue partial invoices for the work in progress.
8.2. Non-fulfilment of payments
In the event that the customer fails to observe the terms of payment established in the Contract, Eurotest reserves the right to charge the customer the related interests in accordance with the Italian law (legislative decree 231/02).
9. Transport costs
Transport costs are always at the customer’s expense. In exceptional cases where such costs are paid by Eurotest due to transport requirements or similar (e.g. customs duties), these will be fully charged to the customer on the invoice. Possible shipping costs of the necessary instrumentation for the off-site activities are always at the customer’s expense.
10. Delivery of samples for testing
The samples must be delivered to the Laboratory at the address indicated in the offer.
The delivery must take place, except for different agreements, at least no. 2 days before the planned date of the start of the tests, prior telephone notice. In case of delays in the delivery of the goods or defects in the objects to be tested, the activities will be postponed and planned according to the Laboratory’s instrumentation and technicians availability.
The samples provided for testing must be supplied already arranged for functioning in the most critical operating mode and complete with everything needed for its functioning, including any load and/or simulator, power supply, cable complete with plugs, signal cable and anything else required for functioning at the top of its performance.
Eurotest does not sample the materials or products being tested, rather the laboratory carries out type tests on all the samples provided by the customer and is not involved in the methods used to select such samples.
For photovoltaic modules, sampling must be compliant with the requirements specified by the relevant standard and must be performed by the customer.
12. Samples for testing
The samples for testing must be representative of the product and complete with labelling, instruction sheet / installation and user manual.
All instruments, auxiliary equipment or settings (hardware or software) required to the functioning of the product are at the customer’s expense.
The customer must provide all the information necessary for the operation of the product and auxiliary equipment (if provided). Eurotest is not responsible in the event of damage to customer's products and/or instruments resulting from the lack of information. The customer will also have to answer for damages caused to Eurotest instruments if verified for lack of information.
If safety tests are required, the following must be provided:
Complete wiring diagrams
List of critical components (data request form)
Printed circuits of the electronic boards without components
Electrical and insulation specifications, as well as declarations of conformity for components and materials, issued by the manufacturers
For medical devices: risk analysis and clinical evaluations.
Critical components must be accompanied by their corresponding datasheets; in addition, if the components have certification marks, the declaration of the organisation that issued the mark must be provided.
Components may also be complex sub-assemblies such as switching power supplies, monitors, electronic thermostats or other devices that have already been tested separately by the manufacturer.
Below is a list of components for which documents are required:
Components connected to the power supply network;
Transformers, mains filters, capacitors, disconnectors, switches, plugs and sockets, terminals, fuse holders, power cables, relays, optocouplers, motors;
Components connected to telecommunications networks;
Plastic or insulating materials used for insulation, barriers, casing or support of live parts.
The number of samples to be provided is strictly related to the type of tests being carried out and whether these are to be performed at the Eurotest labs or at the customer’s facilities. The number is therefore specified and detailed on a case-by-case basis in the Contract.
If any of this information is not provided, further tests and checks may need to be performed in addition to the foreseen time and costs and consequently resulting in the Quotation being updated.
During tests and inspections the need to test additional samples may arise and other documents may be required. All such requirements are at the discretion of Eurotest.
The information supplied by the customer (documents, data, pictures) shall be kept for a period of 4 years, after which they shall be destroyed. It's customer's responsibility to keep all documentation necessary for the test activity during the period of time defined by law. Eurotest guarantees the confidentiality of the information provided within the indicated period of time.
12.1. Software provided by customers
Customers both guarantee and are responsible for the software provided together with the samples with regard to authorisation for use, and consequently authorises EUROTEST to use such software. The customer likewise declares that the software provided does not contain any viruses, spyware, adware or anything else that may in some way affect the correct functioning of the computer on which such software is installed.
The software provided may not in any way, either directly or indirectly, interfere with, copy, modify or read any data not relevant to the specific purpose present on the computer where the software is installed and on any connected equipment.
13. Non-conformities identified during testing
The total amount on the Quotation applies to one complete testing cycle and does not depend on the results of such tests.
The failure of a test, or sequence of tests, does not give the customer the right to renegotiate the terms established in the Contract.
The repetition of tests following any modification/restoration to the product will therefore be charged separately with the issue of an additional quotation.
Customers will be informed regarding any non-conformity found during testing and will be asked to provide instructions on how to proceed. If the non-conformity found implicates the tests are no longer useful, these are immediately suspended until the non-conformity is resolved by the customer. In any case, the duration and costs of testing may be subject to variations from those quoted depending on the corrective actions adopted by the customer.
14. Obligations resulting from ACCREDIA accreditation
Eurotest is an independent and legally responsible entity that provides testing services in compliance with international standard UNI CEI EN ISO/IEC 17025 and, according to this standard, it is subject to conformity assessments and consequent accreditation by ACCREDIA (Italian Accreditation System), member of the international accreditation agreements IAF-ILAC and EA.
In compliance with UNI CEI EN ISO/IEC 17025, the laboratory has consequently adopted policies and procedures to guarantee protection of all confidential information provided to the laboratory by customers, their property rights, as well as the protection of the tests results stored electronically.
Observance of such requirements is part of the evaluation made by ACCREDIA and it is essential in order for the Laboratory to maintain its accreditation; consequently, it is obliged to treat the information supplied by customers with strict confidentiality.
The information supplied by the customer (documents, data, pictures) shall be kept for a period of 4 years, after which they shall be destroyed. It's customer's responsibility to keep all documentation necessary for the test activity during the period of time defined by law.
14.1. Independence and impartiality of the Laboratory personnel
In compliance with UNI CEI EN ISO/IEC 17025, the Laboratory has also adopted suitable procedures to ensure that its personnel is not subjected to any undue, commercial, financial or other kinds of pressure which may affect the quality of their work and, in particular, influence the technical assessments following the tests carried out.
14.2. Meaning of accreditation
Accreditation in accordance with UNI CEI EN ISO/IEC 17025 certifies that Eurotest has the technique expertise needed to carry out the testing activities and correctly implement the corresponding management system.
Nonetheless, passing the tests conducted by the Laboratory does not imply approval of the customer’s product by Accredia nor its responsibility for product quality.
14.3. Accreditation agreement
Anyone requiring accredited tests can obtain from Eurotest a copy of the agreement signed by the Laboratory and the Accredia general regulations.
These regulations are also available for download from the Accredia website (www.accredia.it).
15. Criterion for the assessment and compliance verification
In the event that the Customer requires Eurotest to express an opinion on the conformity to a specification or a Standard, the Laboratory adopts the criterion reported in the document ILAC-G8 available in the web site www.ilac.org, in particular is adopted the simple decision rule (guard band w=0). The details related to these standards are clear in the Test Reports issued following the requested activity.
The samples to be tested, including any equipment or instruments provided as support for the tests (personal computers, simulators, etc.) are transported under the customer’s own risk and responsibility. It is pointed out that tests on the product may be destructive, and therefore Eurotest is not liable for the condition of the tested products.
Customers are responsible for stipulating an insurance policy to protect their goods.
Regarding the choice of a specific transport company, customers must notify Eurotest in advance in writing, providing the transport company’s details.
Products must always be accompanied by appropriate delivery documents, as described below:
EU countries: proforma invoice
Non-EU countries: invoice
Eurotest is not liable for any damage to the samples either during transport or during testing in its laboratories.
In addition, Eurotest is not liable for any functional or aesthetic damage to the product resulting from the corrective actions performed by its technicians with the aim of solving the detected nonconformities.
Customers fully accept civil, criminal and administrative liability resulting from the information provided to Eurotest.
If Eurotest recognises the declarations made by the customer to be untruthful or incomplete, Eurotest considers itself to free of all contractual obligations and consequently has the right to terminate the Contract without any penalties or costs.
Eurotest accepts no liability for the truthfulness of the data provided by the customer, nor is any way obliged to verify such.
Eurotest moreover reserves the right to claim compensation from the customer for any damages suffered and/or costs sustained due to untruthful or incomplete declarations provided by the customer.
Eurotest, unless otherwise specified in writing by the customer, no more than 7 days after Order confirmation, will return the samples if such are not collected within 30 days from the final payment.
All the related costs will be charged to the customer.
Other policies for managing the samples after the conclusion of testing can be negotiated in the Contract.
Eurotest may subcontract certain tests to other accredited laboratories for the purpose of offering the customer an extended range of tests or faster service. Any subcontracting arrangements shall be agreed in writing with the customer, and Eurotest is responsible to the customer for any subcontracted tests, except in cases where the customer or the relevant authorities specify which laboratory must be used. Eurotest also guarantees customers that the activities outsourced to subcontracted laboratories are not in turn subcontracted by them. The customer is fully responsible for transport to and from the subcontracted laboratories and the corresponding costs.
Claims must be made in writing filling in the appropriate form, which can be asked to Eurotest’s personnel.Nonverbal complaints will not be acknowledged or managed, neither the ones filed by third parties: only who has received a Test Report (or has paid for it) has the title to claim, neither its final customer. Eurotest has the claim analysed by a different person than who has managed the activities subject of the complaint; this person, if necessary, can ask the customer for clarifications, always in order to understand better and, consequently, manage the request. If a claim is legitimated, Eurotest will adopt appropriate measures; on the contrary, if Eurotest considers the claim unfounded, the Claimant will be informed in any case within no. 30 days.
Whether the claim is considered to be valid or whether it has been declined, no costs will be charged. Likewise, the potential corrective actions will occur free of charge, if due to our mistake.
These General Sales Conditions have been written in Italian and English. In the event of any misunderstands in interpretation or differences between the two versions, the Italian version shall apply.
22. Processing of personal data
The personal data provided by the Customer, will be processed by Eurotest Laboratori according to the procedure in the section “Privacy Protection” on the web site:
23. Applicable law
The Contract is subject to the Italian law.
Date of approval: July the 26th 2022